orcadesk is comprehensive, web-based, support ticket software designed to help provide better customer support. centralized system that enables co-workers to easily communicate and cooperate in order to achieve maximum results in delivering customer support. they can communicate and share necessary files. more than one company member can work on one ticket that is very useful in situation when stuff user needs help. system centralization keeps all support requests on one place ensuring that nothing gets ignored. automated processes in orcadesk are designed to save time and effort needed for ticket solving which leads to higher level of team and individual performance. e-mail from customer/requester is automatically converted to ticket so that work on this request can start immediately.